FAQ
PRODUCT & INGREDIENTS
Are your candles clean?
Our candles are made with a natural soy-blend wax, premium fragrance oils, and cotton wicks — and are always free from parabens, phthalates, and dyes.
Are the fragrances safe?
Yes. Every fragrance we use follows IFRA safety standards when used as directed in candles.
Are your candles hand-poured?
Yes — each candle is poured in small batches in the USA to ensure consistency and quality.
What does “Ritual” mean on my candle?
Each candle includes a simple, optional 30-second grounding moment — a quiet invitation to reset, not a rule or requirement.
BURNING & CARE
How long should I burn my candle?
We recommend burning 2–4 hours at a time. Extinguish once about ½″ of wax remains.
Do I need to trim the wick?
Yes — trim to ¼″ before each burn to reduce soot and ensure an even flame.
Why is my candle tunneling?
First burn matters. Allow the melt pool to reach the edges (usually 2–3 hours) to prevent tunneling.
Are your vessels reusable?
Yes — after the candle is finished, clean out remaining wax and reuse for décor, storage, or plants.
(Not intended for food/drink use.)
SHIPPING & RETURNS
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders typically ship within 3–5 business days, and arrive in 3–7 business days depending on location.
What if my candle arrives damaged?
We carefully package every order — but if something arrives damaged, email us within 7 days at support@elvrahome.com with photos and your order number. We’ll make it right.
Do you accept returns?
For safety reasons, we cannot accept used candles — but if something isn’t right, contact us. Customer happiness matters to us, and we’ll review case by case.
GIFTING
Can I send a gift directly?
Yes — add your recipient’s address at checkout. You may also include a personalized note.
Do orders include pricing inside the box?
No — packing slips never show prices.
WHOLESALE & PARTNERSHIPS
Do you offer wholesale?
Yes — we partner with boutiques, spas, wellness spaces, and curated retailers.
Apply here: Wholesale Application
Do you have a MAP (minimum advertised price) policy?
Yes — to protect our partners and brand consistency. Details are provided upon approval.
Renewal Project
What is The Renewal Project?
ELVRA is growing toward creating job opportunities and skill training for individuals rebuilding their lives. We are building this carefully and responsibly — with transparency along the way.
(Full details here → The Renewal Project Page
MISCELLANEOUS
Do you take custom or private-label orders?
At this time, we’re focused on building our core collections. If you have a special project, reach out — we review select collaborations.
How can I get updates on new scents and launches?
Join our newsletter — The Reset List — for calm inspiration, early access, and product updates.