Shipping & Returns
Shipping
Where do you ship?
We currently ship within the United States.
Processing Time
Orders are typically processed and shipped within 1 - 2 business days.
During launches or holidays, processing time may extend slightly — thank you for your patience.
Delivery Time
Once shipped, most orders arrive within 3–7 business days, depending on your location and carrier transit times.
Tracking
You’ll receive a tracking number by email once your order has shipped.
If you don’t see it, please check your spam folder — or reach out to us at support@elvrahome.com
Shipping Costs
Shipping is calculated at checkout based on order weight and destination.
We occasionally offer free shipping promotions — join our newsletter for updates.
Damaged or Missing Items
We take great care in packaging — but breakage can occasionally happen in transit.
If your order arrives damaged or something is missing, please email us within 30 days at support@elvrahome.com with:
• your order number
• photos of the box and damaged item
• a short description of what happened
We’ll review right away and make it right with a replacement or store credit.
Returns & Exchanges
Because candles are consumable goods, we’re unable to accept returns of used or burned candles.
However — your experience matters to us.
If something feels off (fragrance, performance, incorrect item, etc.), contact us at support@elvrahome.com within 30 days, and we’ll review on a case-by-case basis.
Our goal is always fairness — and for you to love what you receive.
Order Changes & Cancellations
If you need to update or cancel an order, email us as soon as possible at support@elvrahome.com
We can make changes only before an order has shipped.
Gifts
Sending a gift? We’ve got you covered.
• prices are never included inside the box
• you can add a personalized note at checkout
• damaged gifts are handled the same way — contact us and we’ll help
Questions?
We’re here to help.
Reach out anytime at support@elvrahome.com, and we’ll respond as soon as we can.
ELVRA | 221 North Kansas Street Suite 700 El Paso TX 79901